Darrin Levine

Amazon is a profitable sales channel for brands and sellers of all kinds and it’s not every day that Amazon does everything right. Because of this, it’s crucial that you regularly check and review reports within your Amazon Seller Central Account.

If you are reading this, you are probably wondering how to get money back from your lost and damaged FBA inventory. When your items are lost or damaged by a partnered carrier in an Amazon fulfillment center, or during delivery to a customer, Amazon will either replace the item with one with the same FNSKU/ASIN or reimburse you the estimated proceeds of the sale of that same item.

In my previous blog, I talked about how to determine if your inventory has been lost or damaged. If you haven’t done that, you should read my last blog post, or you can download our step by step guide here.

Currently, companies are making big claims about how they help brands and sellers find, calculate, review, and submit cases about their lost & damaged products. On average, companies are charging a 25% commission per item found, which is silly and, in our opinion, legalized robbery.

Some companies claim that they can find some unique “data & analytics” that will maximize your amazon reimbursement, and the sad truth is that there is no special data at all. From time to time, Amazon will make mistakes, so they have set procedures in place to correct them. However, they do not want people to ask for “free money back” regularly, and so they do not promote any how-to’s around lost and damaged items.

Now, as someone who works for a big data marketplace company, I can assure you that this process is not very hard. In fact, with a few steps, anyone can do this manually. Fortunately enough, we like to consider ourselves the Amazon guys, and we have created a FREE step-by-step resource for all kinds of brands and sellers to use, so all you can maximize your amazon lost and damaged reimbursements.

First, you will need to determine the total number of units lost. If you are unsure how to do that, read my previous blog, or download our step guide here. Once you have your total number of units lost, open a spreadsheet, and calculate the average selling price per SKU. We recommend you go back as far as 18 months and if your price has changed over time, review the average price via Amazon Seller Central.

Once you determine your average selling price, you need to review if Amazon has already reimbursed you for the lost items. If not, before submitting you then need to organize your report. I wrote another blog on how to do this exact thing and you can read that here. However, if you want to jumpstart this process, you can also download our step by step guide here.

There are a lot of people who overcharge for this exact process, so we want to show people how they can manually do it themselves by downloading our step by step guide.

If you would like to speed up the process and automate what our step by step guide explains for no commission and only $59.99 a month, you can also use our Lost and Damaged software tool, which you can sign up for here. If you run into a roadblock and don’t find our tool useful, don’t worry, we’re not like the other guys. Email us and we will process a full refund.

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