Amazon, by far, is the leading online marketplace, and a true leader for sellers and brands of all sizes. Now you don’t become a power player like Amazon by releasing your secrets and can’t remain in power if you don’t correct your mistakes.
Amazon has done a fantastic job correcting their mistakes and reasons like that are why they have become the number one marketplace for sellers and brands of all kinds. Not everyone is aware of how much Amazon will do for a Seller Central account and often it might feel like Amazon is against you. However, in some shape or form, Amazon does try to do what’s right and with a few effective systems and tips, you can sell worry-free.
One of the best things that Amazon has perfected is their prime shipping. If you aren’t familiar, you can check out my blog which highlights the pros and cons of selling via Amazon warehouses. Hundreds of thousands of sellers and brands offer their products via FBA, and from time to time, FBA can be a pain. What they do offer is a seamless experience that, in our eyes, has been brilliantly built.
One of the main issues when selling via FBA is when they miscalculate your inventory. However, what they don’t tell you is that they will pay you if they lose, damage, or misplace your items. It’s actually within their seller agreement policy.
If you aren’t sure what the Amazon lost and damaged process is and how you can get money back from it, I recommend you download our FREE step by step guide here. Our guide will dive a little bit deeper with all of the fluff that you might read throughout this blog.
Previously, I talked about how to determine your average selling price. If you haven’t done that, you should read my last blog post, or you can download our step by step guide here. Before that, I talked about how to determine if your inventory has been lost or damaged. If you haven’t done that, you should read my last blog post, or you can download our step by step guide here.
If you haven’t done the above steps yet, then it’s almost pointless submitting your cases, because there’s a high probability that you will not get reimbursed. If you do, there’s a definite chance that it won’t be the full amount.
We’ve found that the best way to submit cases back to Amazon is for amounts less than $5,000 and/or in a batch of 5. What I mean by this is that if your total amount of owed is $4,000 but spreads across 15 SKUs, then you need to split those into five different batches. If the amount exceeds $5,000 and spreads across more than five products, then you will differently need to separate your batches into groups of 5 before submitting. You might need proof that you ordered and or shipped those items to Amazon warehouses, so we recommend you have proof of a packing slip and/or order form from your manufacturer or suppliers.
Doing this is very important, especially if you have high amounts of Lost or Damaged inventory. Remember, you have to keep in mind that there is someone else who is also busy, stressed, and wanting to get home. That someone is the Amazon rep, who opens your case, reviews it, and ultimately decides if you’re approved or not. They get hundreds of cases a day, so you need to make sure that your case is the easiest to understand and read.
Most companies that offer Lost and Damaged services will tell you how complicated it is to claim your reimbursements because they overcomplicate the process. They tell you it’s expensive and charge very high commissions and or monthly prices. However, I am telling you as long as you follow either our FREE step by step process, which you can download here, or you follow our manual process, you should be good to go.
If you would like to automate the process, you can use our software instead. Unlike the other guys, there’s no commission and it’s only $59.99 a month. You can sign up by clicking here.